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Privacy and Data Protection at spinslot

We handle your personal information with the same care we apply to your account security.

Data encrypted at rest and in transitYour payment details stay secureNo third-party sale of personal information
Explore the Lobby Read FAQ
spinslot Privacy and Data Protection at spinslot
REACH OUR TEAM

How to Contact Us About Your Privacy

Our support team is available to answer questions about how we handle your data, request account information, or update your privacy settings.

Live Chat Open the chat bubble in the lobby between noon and 11 p.m. Indonesia time. Ask about data access, deletion requests or privacy concerns. Fastest route for urgent questions.
Email Send privacy requests to [email protected] with your account email and the details of your request. We respond within five business days with account data or confirmation of your request.
In-App Portal Log into your account, tap Settings > Privacy & Data, then select 'Request Data' or 'Update Information'. Your request is logged instantly and processed by our compliance team.
HOW WE SAFEGUARD

Data Security and Your Account Rights

We use industry-standard encryption (TLS 1.3) to protect data in transit between your device and our servers.

Encryption Standard

All data exchanged between your device and spinslot uses TLS 1.3 encryption. Payment information and account credentials are never transmitted or stored in plain text.

Payment Tokenisation

DANA, OVO, GoPay and QRIS transactions are processed through secure payment gateways. We store only a token reference, never the raw payment details, so no card or account number is at risk.

Password Security

Your password is hashed on our servers using industry-grade bcrypt. Even spinslot staff cannot retrieve or view your password, and we never ask you to share it.

Login Monitoring

We track login attempts across your account. If we detect an unusual location or device, we send you an alert email immediately and may require additional verification to proceed.

Data Access Rights

You can request a complete copy of all personal data we hold about you. Submit this via the in-app portal or email [email protected] and we'll compile your data within ten business days.

Deletion and Correction

You may request corrections to inaccurate personal information or deletion of non-essential data. Some transaction records must be retained for local law compliance, but we'll delete what we can and confirm in writing.

Privacy and Data FAQs

Below are the most common questions we hear from account holders about how we use and protect your data. If your question isn't here, reach out to our support team via live chat, email or the in-app portal.

No. We do not sell, rent or trade your personal information to marketing firms, data brokers or other third parties. We use your data only to operate your account, process payments via DANA, OVO, GoPay and QRIS, comply with local law, and improve our service. Where we share data with third parties (e.g. payment processors), we do so under strict confidentiality agreements.

If you close your account, we retain transaction records and verification data for the period required by local law, typically one to three years. Personal information like your name and email is deleted or anonymised within 30 days of account closure, unless a legal hold applies. You can request early deletion by contacting support.

Yes. Open your account, go to Settings > Privacy & Data, and select 'Request Data'. We'll compile a complete file of all personal information, transaction history and gameplay logs we hold and send it to your registered email within ten business days. You can also email [email protected] to request this.

No. When you deposit or withdraw, your payment details are processed through a secure payment gateway. spinslot stores only a token — a reference ID — never the actual card number, account number or credentials. This tokenisation means your payment information is never exposed to our servers or staff.

We monitor all logins and account changes in real time. If we detect a login from an unfamiliar location, device or time, we send you an alert email immediately. Depending on the risk level, we may require you to verify your identity (via a code sent to your phone) before you can access your account or withdraw funds.

Log into your account and tap Settings > Privacy & Data. From there, you can update your email, phone number, or profile details, and submit requests to delete non-essential data. For account-closure requests or complex deletions, email [email protected] with your account email and we'll process it within five business days.

Yes. We use cookies to keep you logged in, remember your game preferences, and analyse how you navigate the lobby. These cookies help us personalise your experience and detect fraud. You can clear cookies in your browser settings at any time; doing so will log you out and reset your preferences. Our analytics use aggregated, anonymous data — we don't track individual behaviour across the web.

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